Shipping Policy

Effective Date: March 1st, 2026

Our packages are big, heavy, and full of precision equipment — so shipping isn't quite the same as ordering a pair of shoes. Here's everything you need to know about how your gear gets from us to you.

1. Shipping Area

We currently ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO addresses, or international destinations at this time. We plan to expand shipping availability in the future — sign up for our newsletter to be the first to know.

2. Shipping Methods and Carriers

Due to the size and weight of our packages, all full package orders ship via LTL (Less-Than-Truckload) freight on pallets. Even a standard order is a serious shipment — we're talking cockpit frames, wheelbases, pedals, seats, and mounting hardware. How your order is prepared depends on whether you've added Professional Assembly:

Standard orders ship as individual components palletized together in their original manufacturer packaging. You'll receive everything you need to build a complete rig — wheelbase, wheel, pedals, cockpit, seat, mounting hardware, and cables — along with step-by-step assembly documentation and video guides. You assemble it; we make sure everything's there and compatible.
Professional Assembly orders ($2,000 add-on) ship as a fully assembled, crated rig. Your rig is built, cable-managed, display-calibrated, and software-configured at our facility in Southern California — so when it arrives, you uncrate it, plug it in, and drive.

Your order may ship through carriers such as FedEx Freight, UPS Freight, XPO Logistics, Estes Express, or other regional carriers depending on your location and package weight. The specific carrier will be confirmed in your shipping notification.

Smaller orders (individual accessories, add-ons, or replacement components) may ship via standard ground carriers such as UPS or FedEx Ground.

3. Processing and Delivery Timelines

Order processing: Standard orders typically take 3–7 business days to verify, pick, and pack. Professional Assembly orders typically take 7–12 business days to assemble, test, verify, and crate. During peak periods or promotional events, processing may take additional time.

Transit time (LTL freight): Once shipped, LTL freight deliveries typically take 5–14 business days depending on your distance from our facility in Southern California. Deliveries to the West Coast are generally faster (5–7 business days), while East Coast and Midwest deliveries may take 10–14 business days.

Total estimated delivery: From the time you place your order, plan for approximately 2–4 weeks for standard orders or 3–5 weeks for Professional Assembly orders. We know the wait can be tough — we'll keep you updated throughout the process.

Note: These are estimates, not guarantees. Factors outside our control (weather, carrier delays, holidays) can affect delivery timelines.

4. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and delivery location. We do our best to negotiate competitive freight rates, and those savings are passed along to you. From time to time, we may offer free shipping promotions — keep an eye on our site and email for those.

5. Multiple Shipments

We strive to ship your entire order together, but due to package size, weight limits, or component availability, your order may arrive in multiple shipments. If this is the case, you'll receive separate tracking information for each shipment. All components in your package are guaranteed to arrive — if anything is missing, contact us immediately.

6. Signature Required

All orders require a signature upon delivery. Given the value of our packages ($5,000–$15,000+), we require a signature to confirm safe delivery and protect both you and us. Please make sure someone is available to accept the delivery. If you miss the delivery, the carrier will typically attempt redelivery or hold the shipment at a local terminal for pickup.

7. Delivery Inspection

This is important: When your shipment arrives, please inspect all crates and packaging for visible damage BEFORE signing the delivery receipt. If you see damage:

Note it on the delivery receipt. Write "damaged" or describe the damage on the carrier's paperwork before you sign.
Take photos. Photograph any external packaging damage from multiple angles.
Contact us within 48 hours at support@turnkeyracingsims.com with your order number and photos.

Signing for a delivery without noting damage may limit our ability to file a freight claim with the carrier on your behalf. We want to make this right — but we need your help documenting it at delivery.

8. Shipping Damage

If your order arrives with damaged components, we've got your back. Turnkey will file the freight claim with the carrier on your behalf. You won't need to navigate the claims process yourself. Depending on the situation, we'll arrange a replacement component, a full rig replacement, or a refund. Please report any shipping damage within 48 hours of delivery to ensure we can process the claim efficiently.

9. Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information. For LTL freight shipments, tracking updates may be less frequent than standard package tracking — this is normal for freight. If you have questions about your delivery status, contact us and we'll check in with the carrier for you.

10. Address Accuracy

Please double-check your shipping address when placing your order. Re-routing or re-delivering LTL freight shipments due to incorrect addresses can result in significant additional charges, which will be the customer's responsibility. We'll do our best to catch obvious errors, but the shipping address you provide at checkout is what we use.

11. Contact

Shipping questions? We're here to help. Email: support@turnkeyracingsims.com

Return & Refund Policy

Effective Date: April 1, 2026

We want you to be thrilled with your Turnkey rig. But we also understand that sometimes things don't work out. Here's how returns, exchanges, and refunds work — no fine-print tricks, just a straightforward policy.

1. Component Exchanges — 30 Days

Not vibing with a specific component? We offer individual component exchanges within 30 days of delivery on a case-by-case basis. This is an exchange program — you're swapping for a different component, not returning for a refund. Contact us, tell us what's not working and what you'd prefer, and we'll see what we can do.

Exchanges only. You're trading one component for another — this is not a return path. If you want your money back, see Section 2 (Full Returns)
Case-by-case approval. Not every swap request will be approved. We'll work with you, but this isn't a blanket "swap anything, anytime" policy — and you can't use it to exchange your way through an entire package
Component must be in functional, undamaged condition with all original packaging, manuals, and accessories
You're responsible for return shipping. You may be shipping back one component or several — either way, return shipping is on you
If your new component costs more, you pay the difference. If it costs less, we'll refund the difference
One exchange per component — this isn't a rental program

This is the fastest, cheapest, and simplest way to dial in your rig. A single component ships via standard ground carrier for a fraction of the cost of re-freighting an entire pallet back to us.

2. Full Returns — 14 Days

You have 14 days from the date of delivery to initiate a return. The delivery date is determined by the carrier's delivery confirmation. Returns requested after the 14-day window will not be accepted.

Before we process a return, we require a support call. Not to talk you out of it — but to make sure there isn't a quick fix. Half the time, the issue is a settings adjustment, a calibration tweak, or something our team can solve in ten minutes. If you still want to return after the call, we'll get it moving.

Return conditions for standard (unassembled) orders:

Unopened, sealed packaging: Full refund, no restocking fee. Items must be in original, sealed manufacturer packaging with all seals intact.
Opened but unassembled: Eligible for return with a 15% restocking fee. All original components, packaging materials, manuals, and accessories must be included. Items must be in like-new condition with no signs of use, damage, or modification.
Assembled or used: We cannot accept returns on items that have been assembled, mounted, installed, or used. Once components are assembled into a rig, the return window closes for standard orders. We know this is strict — but these are precision products, and we can't resell assembled gear as new.

Return shipping for standard orders is the customer's responsibility. Because full packages ship as palletized LTL freight, return shipping isn't cheap — contact us for a return shipping estimate based on your location. This is a big reason we recommend the 30-day component exchange first — swapping a single component via ground shipping is dramatically easier and cheaper for everyone.

Return conditions for Professional Assembly orders:

The rig must be returned in the original crate and packaging, fully intact
A 20% restocking fee applies to all Professional Assembly returns
Return freight is the customer's responsibility. Assembled rigs are heavier and more expensive to ship than standard orders — contact us for a return shipping estimate based on your location. We'll provide guidance on freight options, but the cost and arrangement are on you

For all returns: We strongly recommend purchasing freight insurance for your return shipment. Turnkey is not responsible for items lost or damaged during return transit. Items must be securely repackaged for return shipment. Products returned damaged due to insufficient packaging may receive a reduced refund.

We're upfront about these costs because we'd rather be honest than hide them in our prices.

3. Defective or Damaged Items

If you receive a rig or component that is defective or was damaged during shipping, a completely different process applies — and we handle everything:

Shipping damage: Report within 48 hours of delivery
Manufacturer defects: Report within 30 days of delivery
Contact us at support@turnkeyracingsims.com with your order number, a description of the issue, and photos
We'll coordinate with the manufacturer and/or shipping carrier to resolve the issue
Resolution options: Replacement component at no cost, full rig replacement, or a refund — depending on the situation. In most cases, we can ship the replacement before you send the defective item back
Return shipping for defective/damaged items is on us. We'll provide a prepaid shipping label or arrange carrier pickup

Something wrong with your rig that isn't your fault? We fix it. Period.

4. Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

Clearance or final-sale items (clearly marked as such at time of purchase)
Customized or personalized items built to your specific configuration (if offered)
Software, digital products, or digital license keys
Items not purchased directly from Turnkey Racing Sims

5. Partial Returns

If you purchased a complete package, individual components from the package cannot be returned separately — packages must be returned as a complete unit. If you want to keep the package but swap a specific component, use the 30-day component exchange option in Section 1. Accessories or add-ons purchased in addition to a package can be returned separately per this policy.

6. How to Initiate a Return or Exchange

To start a return or component exchange:

Email support@turnkeyracingsims.com with the subject line "Return Request – [Your Order Number]" or "Exchange Request – [Your Order Number]"
Include your order number, the item(s) involved, and the reason for the return or exchange
For full rig returns, our team will schedule a brief support call to troubleshoot before processing
Once approved, you'll receive a Return Merchandise Authorization (RMA) number and instructions

Important: Do not ship items back without an RMA number. Returns received without authorization may be refused or delayed.

7. Refund Processing

Once we receive and inspect your return:

Refunds are processed within 10–15 business days of receiving the returned item at our facility
Refunds are issued to the original payment method. Credit card refunds may take an additional 5–10 business days to appear on your statement depending on your card issuer
If you financed your purchase through a third-party provider, the refund will be applied to your financing account. Contact your financing provider for details on how this affects your payment schedule
Original shipping costs are non-refundable for change-of-mind returns. Shipping costs are refunded for defective or damaged items

8. Restocking Fee

A restocking fee applies to:

15% for standard orders returned opened but unassembled within the 14-day window
20% for Professional Assembly orders returned within the 14-day window
Orders cancelled after the 24-hour cancellation window but before shipment (a reduced restocking fee may apply depending on order status)

No restocking fee applies to unopened items in original sealed packaging, defective or damaged items, or individual component exchanges (price differences are handled separately).

9. Order Cancellations

Within 24 hours of placing your order: Full refund, no questions asked
Standard orders — after 24 hours but before shipment: Full refund minus a processing fee. Once your order has been picked, packed, and palletized, cancellation becomes more costly for us — so the sooner you reach out, the better
Professional Assembly orders — after assembly has begun: Cancellations are subject to the 20% restocking fee. Once we start building your rig, materials and labor are committed
Any order — after shipment: Cancellations are treated as returns per the terms in Section 2

10. Contact

Return or exchange questions? We're here to help you through it. Email: support@turnkeyracingsims.com