Shipping Policy

Effective Date: March 1st, 2026

Our packages are big, heavy, and full of precision equipment — so shipping isn't quite the same as ordering a pair of shoes. Here's everything you need to know about how your gear gets from us to you.

1. Shipping Area

We currently ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO addresses, or international destinations at this time. We plan to expand shipping availability in the future — sign up for our newsletter to be the first to know.

2. Shipping Methods and Carriers

Due to the size and weight of our packages, all full package orders ship via LTL (Less-Than-Truckload) freight on pallets. Even a standard order is a serious shipment — we're talking cockpit frames, wheelbases, pedals, seats, and mounting hardware. How your order is prepared depends on whether you've added Professional Assembly:

Standard orders ship as individual components palletized together in their original manufacturer packaging. You'll receive everything you need to build a complete rig — wheelbase, wheel, pedals, cockpit, seat, mounting hardware, and cables — along with step-by-step assembly documentation and video guides. You assemble it; we make sure everything's there and compatible.
Professional Assembly orders ($2,000 add-on) ship as a fully assembled, crated rig. Your rig is built, cable-managed, display-calibrated, and software-configured at our facility in Southern California — so when it arrives, you uncrate it, plug it in, and drive.

Your order may ship through carriers such as FedEx Freight, UPS Freight, XPO Logistics, Estes Express, or other regional carriers depending on your location and package weight. The specific carrier will be confirmed in your shipping notification.

Smaller orders (individual accessories, add-ons, or replacement components) may ship via standard ground carriers such as UPS or FedEx Ground.

3. Processing and Delivery Timelines

Order processing: Standard orders typically take 3–7 business days to verify, pick, and pack. Professional Assembly orders typically take 7–12 business days to assemble, test, verify, and crate. During peak periods or promotional events, processing may take additional time.

Transit time (LTL freight): Once shipped, LTL freight deliveries typically take 5–14 business days depending on your distance from our facility in Southern California. Deliveries to the West Coast are generally faster (5–7 business days), while East Coast and Midwest deliveries may take 10–14 business days.

Total estimated delivery: From the time you place your order, plan for approximately 2–4 weeks for standard orders or 3–5 weeks for Professional Assembly orders. We know the wait can be tough — we'll keep you updated throughout the process.

Note: These are estimates, not guarantees. Factors outside our control (weather, carrier delays, holidays) can affect delivery timelines.

4. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and delivery location. We do our best to negotiate competitive freight rates, and those savings are passed along to you. From time to time, we may offer free shipping promotions — keep an eye on our site and email for those.

5. Multiple Shipments

We strive to ship your entire order together, but due to package size, weight limits, or component availability, your order may arrive in multiple shipments. If this is the case, you'll receive separate tracking information for each shipment. All components in your package are guaranteed to arrive — if anything is missing, contact us immediately.

6. Signature Required

All orders require a signature upon delivery. Given the value of our packages ($5,000–$15,000+), we require a signature to confirm safe delivery and protect both you and us. Please make sure someone is available to accept the delivery. If you miss the delivery, the carrier will typically attempt redelivery or hold the shipment at a local terminal for pickup.

7. Delivery Inspection

This is important: When your shipment arrives, please inspect all crates and packaging for visible damage BEFORE signing the delivery receipt. If you see damage:

Note it on the delivery receipt. Write "damaged" or describe the damage on the carrier's paperwork before you sign.
Take photos. Photograph any external packaging damage from multiple angles.
Contact us within 48 hours at support@turnkeyracingsims.com with your order number and photos.

Signing for a delivery without noting damage may limit our ability to file a freight claim with the carrier on your behalf. We want to make this right — but we need your help documenting it at delivery.

8. Shipping Damage

If your order arrives with damaged components, we've got your back. Turnkey will file the freight claim with the carrier on your behalf. You won't need to navigate the claims process yourself. Depending on the situation, we'll arrange a replacement component, a full rig replacement, or a refund. Please report any shipping damage within 48 hours of delivery to ensure we can process the claim efficiently.

9. Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information. For LTL freight shipments, tracking updates may be less frequent than standard package tracking — this is normal for freight. If you have questions about your delivery status, contact us and we'll check in with the carrier for you.

10. Address Accuracy

Please double-check your shipping address when placing your order. Re-routing or re-delivering LTL freight shipments due to incorrect addresses can result in significant additional charges, which will be the customer's responsibility. We'll do our best to catch obvious errors, but the shipping address you provide at checkout is what we use.

11. Contact

Shipping questions? We're here to help. Email: support@turnkeyracingsims.com

Return & Refund Policy

Effective Date: April 1, 2026

We want you to be thrilled with your Turnkey rig. But we also understand that sometimes things don't work out. Here's how returns, exchanges, and refunds work — no fine-print tricks, just a straightforward policy.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our return policy allows for returns within 14 days of receiving your item. Please note that return shipping costs are not covered by our refund policy. Additionally, there will be a 15% restocking fee applied to any open box items being returned to Apevie Simulator warehouse.

To start a return, you can contact us at support@turnkeyracingsims.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact

Return or exchange questions? We're here to help you through it. Email: support@turnkeyracingsims.com