Shipping Policy

Effective Date: August 1, 2026

Our packages are big, heavy, and full of precision equipment — so shipping isn't quite the same as ordering a pair of shoes. Here's everything you need to know about how your gear gets from us to you.

1. Shipping Area

We currently ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO addresses, or international destinations at this time. We plan to expand shipping availability in the future — sign up for our newsletter to be the first to know.

2. Shipping Methods and Carriers

Due to the size and weight of our packages, all full package orders ship via LTL (Less-Than-Truckload) freight on pallets. Even a standard order is a serious shipment — we're talking cockpit frames, wheelbases, pedals, seats, and mounting hardware. How your order is prepared depends on whether you've added Professional Assembly:

Standard orders ship as individual components palletized together in their original manufacturer packaging. You'll receive everything you need to build a complete rig — wheelbase, wheel, pedals, cockpit, seat, mounting hardware, and cables — along with step-by-step assembly documentation and video guides. You assemble it; we make sure everything's there and compatible.
Professional Assembly orders ($2,000 add-on) ship as a fully assembled, crated rig. Your rig is built, cable-managed, display-calibrated, and software-configured at our facility in Southern California — so when it arrives, you uncrate it, plug it in, and drive.

Your order may ship through carriers such as FedEx Freight, UPS Freight, XPO Logistics, Estes Express, or other regional carriers depending on your location and package weight. The specific carrier will be confirmed in your shipping notification.

Smaller orders (individual accessories, add-ons, or replacement components) may ship via standard ground carriers such as UPS or FedEx Ground.

3. Processing and Delivery Timelines

Order processing: Standard orders typically take 3–7 business days to verify, pick, and pack. Professional Assembly orders typically take 7–12 business days to assemble, test, verify, and crate. During peak periods or promotional events, processing may take additional time.

Transit time (LTL freight): Once shipped, LTL freight deliveries typically take 5–14 business days depending on your distance from our facility in Southern California. Deliveries to the West Coast are generally faster (5–7 business days), while East Coast and Midwest deliveries may take 10–14 business days.

Total estimated delivery: From the time you place your order, plan for approximately 2–4 weeks for standard orders or 3–5 weeks for Professional Assembly orders. We know the wait can be tough — we'll keep you updated throughout the process.

Note: These are estimates, not guarantees. Factors outside our control (weather, carrier delays, holidays) can affect delivery timelines.

4. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and delivery location. We do our best to negotiate competitive freight rates, and those savings are passed along to you. From time to time, we may offer free shipping promotions — keep an eye on our site and email for those.

5. Multiple Shipments

We strive to ship your entire order together, but due to package size, weight limits, or component availability, your order may arrive in multiple shipments. If this is the case, you'll receive separate tracking information for each shipment. All components in your package are guaranteed to arrive — if anything is missing, contact us immediately.

6. Signature Required

All orders require a signature upon delivery. Given the value of our packages ($5,000–$15,000+), we require a signature to confirm safe delivery and protect both you and us. Please make sure someone is available to accept the delivery. If you miss the delivery, the carrier will typically attempt redelivery or hold the shipment at a local terminal for pickup.

7. What to Expect on Delivery Day

Your simulator arrives by freight, delivered to your property. Depending on the particular delivery driver and site access, that may be your driveway rather than your door. While we work to ensure the easiest possible delivery experience, freight carriers deliver to the property, not inside it. Getting the rig to its final spot is the last step, and it’s yours: our rigs are around 450 lbs, so plan on a dolly or furniture straps and a second person. Professional Pre-Assembly means we’ve already done the building, cable management, calibration and testing at our facility. So once it’s in place, you’re simply plugging in, hanging the monitor (10 seconds, shipped in its original box for safety), and driving.

8. Checking Your Delivery

When your shipment arrives, take a few minutes to look over the crates and packaging. If anything looks damaged — at delivery or once you uncrate — take photos and email support@turnkeyracingsims.com with your order number as soon as you can. Noting any visible damage on the carrier's delivery receipt helps us with the freight claim.

9. Shipping Damage

If your order arrives damaged, we've got your back. Turnkey files the freight claim with the carrier on your behalf — you won't need to navigate that process yourself. Depending on the situation we'll arrange a replacement component, a full rig replacement, or a refund.

Damage sometimes only shows up once a crate is opened, and that is normal with freight. Tell us either way and we will sort it out. The sooner we hear from you the easier the claim is to file, but we are not going to leave you with a broken simulator over paperwork.

10. Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information. For LTL freight shipments, tracking updates may be less frequent than standard package tracking — this is normal for freight. If you have questions about your delivery status, contact us and we'll check in with the carrier for you.

11. Address Accuracy

Please double-check your shipping address when placing your order. Re-routing or re-delivering LTL freight shipments due to incorrect addresses can result in significant additional charges, which will be the customer's responsibility. We'll do our best to catch obvious errors, but the shipping address you provide at checkout is what we use.

12. Contact

Shipping questions? We're here to help. Email: support@turnkeyracingsims.com

Return & Refund Policy

Effective Date: August 1, 2026

We want you to be thrilled with your Turnkey rig. But we also understand that sometimes things don't work out. Here's how returns, exchanges, and refunds work — no fine-print tricks, just a straightforward policy.

Return window

You have 14 days after receiving your simulator to request a return. To be eligible, the item must be in the same condition you received it and in its original packaging. You'll also need your receipt or proof of purchase.

Keep your pallet and packaging

This is important. Your simulator ships on a pallet in protective packaging. If there is any chance you may return your order, you must keep the original pallet and all packaging materials until your return window has closed. We cannot supply a replacement pallet or crating, and a freight carrier will not collect a simulator that is not properly palletized. Without the original pallet and packaging, we are unable to accept a return.

Return shipping

We arrange the freight collection for you — you never have to book a carrier yourself. Who covers the cost depends on why the simulator is coming back:

If it doesn’t work as advertised — that’s on us. Turnkey pays the return freight and refunds your original shipping.
If you’ve simply changed your mind — the return freight is your cost, and we deduct it from your refund.

Either way, you’ll need to repack the simulator on its original pallet and have it ready for collection at the same address it was delivered to.

Refunds

Once your return arrives at our warehouse and we have inspected it, we process your refund within 14 days, back to your original payment method. We will email you once the credit is issued.

What we refund: the product price, less any restocking fee that applies — plus your original shipping if the simulator didn’t work as advertised.

What we don’t refund:

Return freight if you’ve changed your mind — we deduct this from your refund.
Professional Pre-Assembly once we’ve started your build. Cancel before we begin and you get every dollar of it back.

Restocking fee

Unopened items returned in original sealed packaging are not subject to a restocking fee. A 15% restocking fee applies to any open-box items. Returns are received at the Turnkey Racing Sims warehouse.

How to start a return

Email support@turnkeyracingsims.com with your order number. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on delivery and contact us immediately at support@turnkeyracingsims.com if any component is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Note the damage on the delivery receipt before signing where possible — this protects our ability to file a freight claim on your behalf.

Contact

Return or exchange questions? We're here to help you through it.
Email: support@turnkeyracingsims.com